After over 30+ successful years in corporate IT and Telecommunications Management for firms such as Verizon, USAirways and PNC, Joyce traveled the road to entrepreneurship after encountering the U-turn of a layoff from her corporate position. She launched Cybertary Pittsburgh, a virtual administrative firm that provides business support services to small business owners, solopreneurs and individuals, in September of 2009.
Joyce is a native of Philadelphia, but has adopted the city of Pittsburgh and most especially its Steelers, as home. She holds an undergraduate Bachelor of Science degree in Psychology from St. Joseph’s University (Philadelphia) and an MBA from the Katz Graduate School of Business Administration, University of Pittsburgh.
Throughout her professional career, her ability to mentor technical staff members and build consensus on achieving common goals led to improvements on project delivery and employee and customer satisfaction. Her exemplary customer service focus, coupled with relationship management skills, strong human resource management and fundamental business expertise, led to a successful career across disparate industries.
Her passions include gardening and cooking; she is a certified Master Gardener and certified Personal Chef. She has tackled several items on her Bucket List, including reading all of Jane Austen’s works, but many remain. One of the benefits of entrepreneurship is the ability to set your own course and reach the destiny you choose.
Marie B., Team Member
Marie has over 19 years experience in Accounting and Office Management. She is an excellent multi-tasker with a strong customer service focus. She has converted manual bookkeeping systems to QuickBooks and has trained staff and clients on the use of the software.
Marie holds a BS in Accounting from Robert Morris University. She lives in the Pittsburgh area with her husband and daughter.
Cindy E., Team Member
Cindy has over 15 years experience with software, business development and marketing operations. A highly skilled project manager, Cindy has led software deployment initiatives for facilities maintenance and work order dispatch management.
Cindy is responsible for assisting clients with their social media/online presence marketing efforts, including metrics tracking and reporting, general administrative tasks and research projects. She lives in the Pittsburgh area.
Stephen M., Team Member
Stephen has 20+ years experience as a creative professional with a diversified corporate background in marketing communications and brand management. He has a strong commitment to customer satisfaction and excellent interpersonal skills. Steve is a ‘hands-on’ and collaborative team player. Some areas of particular strength are in brand identity and concept development (print and digital). Steve is highly tech-savvy, and is proficient in Adobe CS5/6 (Photoshop, Illustrator, InDesign, Acrobat), QuarkXPress, and Microsoft Office (Word, PowerPoint, Excel and Outlook) on both MAC and PC platforms.
Steve’s previous employers have commended him on being the consummate professional toward his work while also producing innovative and creative solutions on tight deadlines. Steve has the ability to seamlessly switch between working independently on deadlines or with a team of other art directors, designers and account managers. His portfolio of work includes branded marketing campaigns, sales training programs, worldwide product exhibits and symposia, brochures, program guides, PowerPoint presentations, product catalogs, direct mail, magazine layout, flyers, web graphics, and websites.
Jeanna and Matt are the power couple of the Cybertary Pittsburgh team. They handle the internet research projects, appointment setting and customer service feedback work for our clients, and anything else they have the time to work on.
Matt and Jeanna live just north of Pittsburgh with their two beautiful daughters.
Jody R., Team Member
Jody is an award winning designer specializing in Web Site Design, Email Marketing and E-Commerce solutions for small and medium businesses. She is skilled in creating a truly effective online presence by integrating web design, electronic marketing and print materials to develop a comprehensive marketing package. Jody has over 25 years of experience as a marketing and operations professional with the ability to understand business needs and incorporate technology to improve sales and productivity.
Jody resides in Eagleville, PA. She has held position of leadership in the local Rotary Club as well as in the Rotary International District, is a member of the National Association of Female Executives and is a Volunteer Field Hockey Coach. She holds a BA from Wells College and has completed coursework at Penn State towards a Masters in Public Administration.
Heather S., Team Member
Heather has over 12 years of sales and marketing experience information technology industry. Her experience includes major project management, providing exceptional customer service, developing effective sales collateral and presentations. Heather graduated from Pennsylvania State University with a Bachelor of Science in Electrical Engineering and a minor in Engineering Leadership Development.
Heather lives in Virginia with her husband and their beautiful daughter where they enjoy boating and spending every free moment on the water.